The company

We have been designing, building and hosting the Portal for over ten years and as you would expect have become specialists in delivering first class platforms to resellers and their clients.

The Portal has always been popular with the legal and HR sectors due to the range of decks offered. In response to requests from resellers in different markets we are proud to have developed a wider set of decks making the Portal highly attractive to all sectors.

Technical helpdesk

Freephone helpdesk support for nominated users. Available by phone or email between the hours of 9am and 5pm Monday to Friday excluding Bank Holidays.

Communications

The Technical Helpdesk team keep clients and Sponsors informed with new feature alerts and tour guides on the Portal, plus we issue Portal bulletins by email and on screen to notify users about scheduled downtime, upgrades and new releases.

Academy

The Academy is a media library featuring support videos and training webinars to help users unlock the value of their Portal accounts.

We also run regular live webinars so that users can hear from other users and interact with helpdesk staff. These webinars provide lots of useful feedback for product development purposes.

Sponsors

We work with Sponsors and their clients.

Sponsors take a licence in order to resell the Portal to their own clients. The size of these Sponsors varies from large multinational firms working with hundreds of clients to individuals working with a small group of clients –  sometimes less than ten.

Our current Sponsors include Accountants, HR consultancies, Business Service Providers and 5% of the UK top Legal 200. These sponsors all share a common vision, they have a  commitment to quality and client centric solutions. Their clients include recognised brands with hundreds of employees as well as micro businesses keen to ensure compliance. The Portal has something for everyone.  Take a look at the Sector case studies for insights into what the Portal could do for you.

Security & Standards

Secure cloud based, hosted data storage, content and tools.

ISO 27001 and ISO 9001
SSL encryption
Dedicated UK based cloud servers supplied by a leading cloud services provider.
IP-restricted by firewalls and password-locked.
Data is stored and backed up daily.

Contact Information

Company name and address

Eledecks Limited, Innovation Centre, Europarc, N.E. Lincolnshire DN37 9TT.

Registered address and company number

Company Registered in England: 05320438.

14 Phoenix Park, Telford, Coalville, Leicestershire LE67 3HB.